Archive for January, 2008

Outsource Support for Web Hosting Companies

Sunday, January 27, 2008 posted by admin 6:00 am




The Web hosting industry embraced the benefits of outsourcing to maximize the profits. Web hosting being a competitive business, it is imperative that any and every benefit that comes on the way is picked and used to its maximum. There are many companies which provide support for hosting companies.

Outsourcing support saves the Web hosting company a lot of money and time. Web hosting companies can focus on selling hosting plans while the outsourced support for the Web host can provide quality support to the customers and manage servers 24/7. The Webhosting company does not need to hire many experts who will check the overall quality of delivery to their existing customers and technical experts for managing/monitoring the server. Top outsourcing companies that provide support for Web hosts have an internal QA team that takes care of the quality.

In Web hosting industry it is critical that the servers are up and running all the time. It is expensive to have technical support staff on a 24/7 basis, add to it the cost of buying the software to help you manage and monitor the servers. Most of the companies that provide outsourced support for hosting companies have a complete setup needed for 24 X 7 support to customers like having 24/7 phone support, managing and monitoring servers and helpdesk support system. These things in mere infrastructure will increase costs of a web host, add to this the time needed to manage this setup and people. Hence outsourcing your hosting support is a smarter way.



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Category : Software




ResellersPanel, the free web hosting reseller program, announces that the new version of its Resellers Control Panel, simply named Resellers Panel v2, has been built, tested and launched. Some of the upgrades include better client management tools, a new Invoice Manager section, an improved statistics section with more details and an easier to work with main navigation menu with modified titles and descriptions of the different sections. Resellers Panel v2 now offers technical support through a new trouble ticket system, where the resellers can request help by opening a ticket or themselves provide direct support to their existing hosting customers.

New updates to the clients’ hosting control panel, which is now available also in Dutch, have been made as well. They include multi-year bulk domain registration and multi-domain registration/transfer options, PHP5 support, new Registrar-Lock Status/Obtain EPP Key/Invite a Friend options, an RSS news generator, which allows the hosting clients to add free news content onto their websites, and an SPF protection section where they can specify which computers are authorized to send email from a specific domain and thus ensure their internet privacy. Easy-to-understand help tooltips have been added as well so that if a given hosting client is not sure what a certain section of the control panel does, they can simply point the mouse over the respective icon and learn more.

ResellersPanel has also launched a new web hosting plan – the Enterprise plan, which is suitable for medium and large enterprises, as well as for web designers, webmasters and advanced internet users, and which offers 40 GB of Disk Space, 500 GB of Bandwidth, the ability to host unlimited domains, sub-domains, e-mails, databases and more. The Business and the Corporate plans have been improved as well so that the resellers and their clients can now host several domain names in a single account.

Nick Blaskov, CFO of ResellersPanel, said that the new version of the control panel offers a large selection of new options, which will help the reseller hosting entrepreneurs to more easily and successfully run their online businesses, that from now on their clients will be able to register up to 50 domain names at once and modify their MX records, and that ResellersPanel will continue the development of its hosting platform by introducing a server load balancing cluster technology for all hosting accounts, multi-currency pricing and payments support, and a new kind of parked domains management.

Contact ResellersPanel at:

LiquidNet Ltd.

28 Kersfield House

11 Kersfield Road

Putney, London SW15 3HJ

United Kingdom

1 800 574 0902 US TOLL FREE

+1 510 870 2470 International

+44 (0)20 7993 2768 United Kingdom

E-mail: pr@resellerspanel.com

URL: http://www.resellerspanel.com



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Category : Web Hosting